Shipping policy
Order Processing
All orders are processed within 2–4 business days after your order is placed.
Orders are not processed or shipped on weekends or holidays. During product launches, restocks, or periods of high order volume, processing times may be slightly longer.
Once your order has shipped, you will receive a confirmation email with your tracking information.
United States Shipping
Orders shipped to the United States typically arrive within 5–8 business days after dispatch.
Please allow approximately 7–12 business days total from the date your order is placed for processing and delivery.
Delivery times are estimates and may vary due to carrier delays, customs processing, weather, holidays, or other circumstances outside of our control.
Tracking
Tracking information will be provided by email once your order has been shipped. Please allow up to 48 hours for tracking updates to appear after receiving your shipping confirmation.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact us at thed2rbrand@gmail.com as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.
D2R is not responsible for orders delivered to an incorrect address provided by the customer.
Lost or Delayed Packages
Once an order has been transferred to the shipping carrier, delays may occur that are outside of our control.
If your tracking information shows that your package has been delivered but you cannot locate it, please contact the shipping carrier first. You may also contact us at thed2rbrand@gmail.com and we’ll do our best to assist you.
Questions
For any questions regarding your order or shipping, please contact: