Refund policy
Returns
We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, unwashed, with all original tags attached and in its original packaging. You’ll also need your receipt or proof of purchase.
To request a return, contact us at team@thed2rbrand.com
If your return is approved, we’ll provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Please note that original shipping charges are non-refundable.
Damages & Incorrect Items
Please inspect your order when it arrives. If your item is defective, damaged, or you received the wrong item, contact us as soon as possible at team@thed2rbrand.com so we can review the issue and make it right.
Non-Returnable Items
We cannot accept returns on:
Items that have been worn, washed, altered, or damaged after delivery
Items without their original tags or packaging
Final sale or clearance items
Gift cards
If you’re unsure whether your item is eligible for a return, contact us before sending it back.
Exchanges
We currently do not offer direct exchanges. If you need a different size or item, you can return your original item and place a new order once your return has been approved.
Refunds
Once we receive and inspect your return, we’ll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please keep in mind that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at team@thed2rbrand.com
Contact
For any questions regarding returns or refunds, contact us at: